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Warranty & Returns

Warranty conditions

All products are under the warranty of the manufacturers unless otherwise stated. In order for the warranty conditions to be valid, you must check the product during the cargo delivery. When you see a damage, keep a record and do not get the product. Changes made on the product, misuse, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

 

Product Return Policy

If the product you purchased on our site is found to be faulty, you must contact us via e-mail address within 14 days, which is the legal period from the date of delivery. If the ordered product defect is caused by the use of the customer or the product has been used within 14 days, the product cannot be returned or exchanged. As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential.

– Written notification should be made to the isnamekmarketi.com Customer Service within 14 days.

– Since returns made without an invoice are not accepted, the product/products must be sent to our address together with the return invoice.

– Since the product/products used or damaged as a result of usage error and the package damaged will not be refunded and will be sent back by reflecting the shipping fee to the customer, the product/products to be returned, if any, are fully returned with all accessories and original box, undamaged as a result of use and the package undamaged. should be done.

– If the invoice of the product has been issued on behalf of your company, the return invoice or return waybill (or the invoice with the waybill) issued by your institution for the return process must be delivered together with the return.

– After the above conditions are met, an instruction is sent to the relevant bank for the return according to the payment method. The next process belongs to the bank, and the duration of the refund/cancellation process varies according to the working conditions of each bank.

– The shipping cost paid when returning the product returned due to the right of withdrawal or which is determined not to meet the return conditions, will be borne by the BUYER.

 

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